great service but room for improvement

The front desk staff exceeded my expectations with their exceptional attentiveness, making check-in a breeze. The beds in the suite provided a restful night's sleep, contributing to a cozy environment for my family.

However, the room could have used a deeper clean. I noticed remnants of previous guests.

great access to parks and local dining options

We enjoyed our stay, mainly because the hot breakfast was good and the staff provided excellent service, making our family feel welcomed while letting us stroll to nearby Dairy Queen and Heavenly Donuts just a few steps away for tasty treats.

It was just a balanced option for a brief pit stop in Pikeville with fantastic value for money. The bathroom was gorgeous, but the tub had a couple of chipped spots. Make sure to check the bathroom fixtures before settling in.

This hotel suits me perfectly with clean rooms, free wi-fi, a fitness center, and 24-hour reception. The staff once helped me with currency suggestions, which I still remember. I’ll return for a romantic escape!

the holiday inn express has very comfortable beds and all the necessary amenities like a fridge, microwave, and a good desk with an ergonomic chair. the breakfast buffet was excellent, offering a great assortment of food. i also really appreciated the friendly and professional staff, who made my stay enjoyable.

can recommend

During my recent stay at Holiday Inn Express, I enjoyed the clean, comfortable room, and the really good breakfast spread. The occasional train noise was a minor distraction for a light sleeper like me, but the friendly staff more than made up for it.

The King Room with disability access was super clean and smelled fresh as soon as I stepped inside. It felt like a home away from home. The quick check-in made the arrival process easy.

The room was beautifully decorated, spacious, and exceptionally clean, making it easy for seniors to navigate. The staff were kind and attentive, ensuring my comfort throughout the stay. It truly felt like a welcoming home away from home.

A little more noise insulation would help seniors.

During my stay, the breakfast was fresh and enjoyable. I appreciated having a mini fridge and microwave in the room, which made it easy for me to keep some snacks. I also took advantage of the nearby historic walking tour, which was a nice way to learn about the area while exploring. This trip was a memorable one, especially since I love road trips and country music.

The shower water was cold, affecting my comfort. Also, I had issues with the cleanliness, as I noticed some dust in hard-to-reach places.

The Holiday Inn Express stayed true to its reputation for comfort and quality. The check-in process was smooth, and the front desk staff was exceptionally friendly and accommodating. My room was spotless and equipped with all necessary amenities, including a fridge and a microwave. Breakfast was a highlight, with a wide variety of options, from scrambled eggs and sausage to freshly baked cinnamon rolls, ensuring a fulfilling start to my day. The business center was well-maintained and served my needs perfectly, enabling me to work efficiently.

Slight road noise heard at times.

The Standard Room with Two Queen Beds was really comfortable. Beds and pillows were plush, making it easy to sleep well. The fridge and microwave were handy. The TV setup was solid. Only downside was some minor road noise at times, but it didn’t ruin the vibe. Housekeeping did an awesome job too!

Couples Seeking Comfort

The whirlpool suite upgrade was a total surprise-so relaxing after a long day! Plus, the staff was great, offering water and treats, making us feel like VIPs.

It wasn’t exactly cheap, but for the comfort we got, it was still acceptable.

The hotel was beautifully decorated and exceptionally clean, creating a welcoming atmosphere that made my stay truly enjoyable. The staff were caring and attentive, ensuring I felt comfortable throughout my time there.

A little more noise insulation would help seniors.

The room was clean and the breakfast had a decent variety, but the hotel was quite outdated and faced some noise issues from the road and train nearby. Staff were friendly and accommodating, which made the stay enjoyable despite these drawbacks.